Privacy Policy

1. Introduction

RecoverPayout ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our US TikTok Shop reimbursement recovery platform.

2. Information We Collect

We collect the following types of information:

• Name and profile information from Google OAuth
• Email address for account management
• Profile picture (optional)
• Shop names, TikTok shop identifiers, and connection status
• Orders and settlement files you upload, plus TikTok finance/order data when OAuth is connected
• Detected claims, evidence packs, claim status, and recovery amounts you record
• Billing events and Stripe customer identifiers for contingency fees on verified recoveries

3. How We Use Your Information

We use your data to:

• Ingest and reconcile orders against settlement data to detect recoverable discrepancies
• Maintain your recovery queue and claim workflow status
• Generate evidence packs with expected vs. actual amounts for filing in TikTok
• Send important account and service notifications
• Calculate and invoice contingency fees on verified recoveries through Stripe

4. Automated Processing

Your shop data is processed by deterministic reconciliation rules to detect potential reimbursements. We do not sell your data or use it to train third-party AI models. TikTok OAuth tokens are encrypted at rest and used only to fetch read-only finance and order data when you connect a shop.

5. Data Sharing

We share your data only with:

• Service providers (Google for OAuth, Stripe for payments, TikTok's API when you connect a shop)
• Legal authorities when required by law

6. Data Security

We implement industry-standard security measures including encryption in transit and at rest, secure database connections, and encrypted storage of TikTok access tokens. Your data is stored in secure cloud infrastructure with access limited to authorized personnel only.

7. Data Retention

We retain your data as long as your account is active. You can request account deletion at any time. Upon deletion, your personal data will be permanently removed from our systems within 30 days, except where retention is required by law.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Export your data
• Withdraw consent for optional data processing

9. Cookies

We use essential cookies for authentication and session management. See our Cookie Policy for details. You can control cookie preferences through your browser settings.

10. Third-Party Services

Our platform uses Google OAuth for authentication, Stripe for contingency billing, and TikTok's Partner API when you connect a shop. Each third-party service has its own privacy policy and data handling practices.

11. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children under 13. If you believe we have collected data from a child under 13, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or your data rights, please contact us through the platform or at the contact information provided in your account settings.